Refund policy

Last Updated: November 10, 2026

At Nugenix, customer satisfaction is important to us. We want every shopping experience to be simple, convenient, and reliable. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Products must be unused, unopened, and in their original packaging.

  • Products must be returned in their original condition.

  • Proof of purchase or an order confirmation must be provided.

  • Return requests must be submitted within the eligible return period.

For hygiene and product safety reasons, opened or used items may not qualify for a return unless they arrive damaged, defective, or incorrect.

2. How to Request a Return

To start a return, please contact our customer support team at:

Email: PaulyneCaem464@gmail.com

Please include the following information:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

Our support team will review your request and provide further instructions, including the appropriate return address if your request is approved.

Please do not send products back before receiving return instructions from our team.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

To help us review your request, please provide:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging, if applicable

We will review the information and work with you to arrange an appropriate replacement or refund.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the refund status.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to be processed. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item received.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or approved by our customer support team.

6. Exchanges

If you receive an incorrect or damaged product, please contact our support team for assistance.

Exchange requests are reviewed individually and are subject to product availability.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation. In such cases, you may request a return according to the conditions outlined in this policy.

8. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: Nugenix

Email: PaulyneCaem464@gmail.com

Our customer support team will be happy to assist you.

Thank you for shopping with Nugenix!